Terms (10.23.19)

At Sense Micro Distributions (PVT) Ltd, we love to help all consumers, but if you are buying for a business, special project or any bulk need please let us know; there are some other terms (and benefits) you should know about such as warranty extensions and special technical supports so on.

We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information we can (but not too much) about your online transactions so that you completely understand the whole process, from order to delivery and beyond. It’s really important to us that your online shopping experience meets expectations, so please spend a few minutes and read on. You’ll need to accept our T’s & C’s every time you make a purchase – they might change from time to time, so do check the date at the top of the page.

Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) apply to purchases made in one of our stores for different products. We mainly focus the warranties provides by suppliers, principles and the manufactures for the products we sell. So the replacement may vary from product to product.

 

Our contract for sales

Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. You’ll then receive an email headed ‘Order Acknowledgement’ recognizing receipt of your order. We will then send a further email headed ‘Order Confirmation’. This second email also lets you know how your products will be delivered to you. If we have to cancel all or part of your order for any reason, we will email you to let you know.

If you have placed an order by telephone and you don't have an email address, we'll give you the Order Reference Number over the phone and post you a copy of your receipt.

We take all reasonable steps to ensure all details, descriptions and prices of products and services are correct at the time the information was entered onto the system. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.

If you want to feel the real devices and the technologies of any items it is advicible to visit our stores nearest to you and we guarantee the prices on the website there too. For any online purchase you can collect products at our offline stores as well as mentioned in the home page.

 

Prices and payments

As you would expect all our prices are in Sri Lanka in SLR. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery or installation. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.

When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.

If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.

 

Damaged, missing or incorrect orders

We want you to be absolutely satisfied with your product and would recommend that, where practicable, you unpack and check it for damage as soon as it arrives. If you receive a damaged product please contact us as soon as the damage is discovered via the contact details in the home page or in the contact form. Any damage not reported on the date of delivery by the courier will not consider as origin damage or transport damage.

We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all your products at once, you can check that they have been dispatched by confirmation email. If it’s not on its way, you can contact us via the contact details or the number provided.

 

After sales policy

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 07 days after delivery. There is no return or exchange for opened, tested or tampered packages under any condition.

DVDs, CDs, memory cards and software packaging discs must still be sealed. If you want to return a Software Product Activation Key card which is not faulty, the package should not be opened.

In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 03 days from the day of the conclusion of the contract.

If you consent to a digital download starting within the 03 day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund.

For any return the cost of courier should bear by the purchaser.

 

 

There are three ways to refund/cancel your purchase:

You can return the product to one of our stores with your emailed e-receipt and, if applicable, the card you paid with. When returning opened products to us, you should do so without undue delay and, in any event, not later than 07 days from the day on which you communicate to us your decision to cancel.


You can cancel your order via telephone or by contact form with the reference of your order.
By phoning us on (+94) 703968561 with your order reference number and delivery details to hand    

Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.

If you have requested we begin the performance of any service, such as installation of a product, within the 07 day cancellation period we have the right to retain any charge paid for services which have already begun or been completed.

Refunds take 3-5 working days to be credited to your payment card.

 

We cannot refund/cancel your purchase:

* If you return your product to a store without proof of purchase
* There is a contract for services with the product and you have started using the services; this would include, for example, a mobile phone subscription, activation key
* The seal has been broken on any DVDs, CDs, memory cards or software, including games, or on any personal hygiene products such as shavers
* If the package or box of Software Product Activation Key card has been partially or completely damaged or removed
* The goods were a special order to your specification.

 

RMA Center

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.

We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. The service time of RMA center may lead up to 14 working days and subject to availability of the products. We ensure maximum painless experience to our customers and any complain can reach us on the RMA center on +940714512423. The opening hours of RMA center will be from 9.00 am to 6.00 pm on week days and 9.00 am to 5 pm on Saturdays. We are closed on Sundays and Public holidays.

For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging and final checking and confirmation from RMA division to return. The return process may lead up to 3 to 4 hours depending on the situations.

The warranty period is mentioned in the electronic invoice and may change from device to device. Please make sure you read the details before you purchase.

If a DVD, CD, or software item is faulty under guarantee we will happily exchange it for the same title or offer a refund.

There is no cash refund for offline purchases that inspect and buy. But a credit note can be arranged for such a return if other conditions are satisfied.

We do not cover faults caused by accident, neglect, misuse, thundering, power fluctuations, environmental hazards or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges are covered by guarantee for 3 days after delivery. For toner cartilages we stick to the weight of the original product to take the decisions of the RMA. The warranty covers manufactures defects and final subject to manufacture approval. Virus attacks are not covered by warranty. Warranty is only for original purchaser and should be given with proof documents if requested by RMA division.

Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect goods from you it will be at our cost.

*Often repairs will be carried out by the manufacturers’ own repair agents with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair center when you call us, please be assured this is only in the best interest to get you up and running again. If you’re not happy with their service we urge you to let us know.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM CONSUMER AFFAIRS AUTHORITY OF SRI LANKA.

 

Content

We, our group of companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

 

Regret

We are always trying to arrange the warranties of our valuable customers as much as we can, But we are bound by rules of suppliers and manufactures and unable to arrange warranties for all the cases if breach of warranty conditions.

In case of denying the warranty replacement, We are too worried and we understand how hard earned money is getting wasted. So to get warranty, make sure you are using your device responsibly and remove the power and telephone lines whenever not using. take care of the electronic device to avoid failures.

 

 

Final Term

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by laws of Sri Lanka and are subject to the non-exclusive jurisdiction of the courts. We do not accept amendments to these terms and conditions.

Sense Micro Distributions (PVT) Ltd reserves rights to change any of the terms without prior notice and subject to the laws of Sri Lanka.

Please make sure read and agree before any purchase from our website.

VAT Number - 101141195 – 7000

BR Number  - PV 122433